Legal

1. Introduction

Kothariya Care – The Homeopathic Clinic ("Kothariya Care", "we", "us", or "our"), operated by Dr. Uvesh Kothariya, is committed to protecting your privacy. This Privacy Policy explains how we handle personal information when you visit kothariyacare.com, contact us, book a consultation, or use our services including medicine courier for international patients.

By using our website or services, you agree to the practices described in this policy. We comply with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), to the extent they apply to our operations.

2. Information We Collect

We may collect the following types of information:

• Contact details: Name, phone number, email address, and city/country when you reach out via our contact form, phone, WhatsApp, email, or social media.
• Health-related information: Symptoms, medical history, and other details you voluntarily share during consultation for homeopathic treatment.
• Appointment and transaction details: Consultation dates, payment references, and medicine delivery addresses.
• Technical data: Browser type, device information, IP address, and pages visited (through standard server logs or analytics, if enabled).
• Communications: Messages sent through WhatsApp, email, or other channels related to your care.

Our website contact form redirects enquiries to WhatsApp; we do not store form submissions on our web server.

3. How We Use Your Information

We use personal information to:

• Provide homeopathic consultations (in-clinic, online, or telephonic).
• Prepare and dispatch homeopathic medicines, including international courier services.
• Respond to enquiries and appointment requests.
• Maintain medical records as required for continuity of care and legal compliance.
• Improve our website and patient experience.
• Send appointment reminders or follow-up communications, where you have agreed.
• Comply with applicable laws, regulations, and professional obligations.

4. Legal Basis for Processing

We process your data based on:

• Your consent when you contact us or share health information.
• Performance of healthcare services you request.
• Legitimate interests in operating our clinic and website safely.
• Legal obligations under Indian medical and data protection laws.

5. Sharing of Information

We do not sell your personal information. We may share data only when necessary:

• With courier and logistics partners to deliver medicines.
• With payment processors for consultation fees.
• With IT or website service providers under confidentiality obligations.
• When required by law, court order, or regulatory authority.
• To protect the rights, safety, or property of patients, staff, or the clinic.

6. Data Retention

Medical records and consultation details are retained as long as needed for your care and as required under applicable healthcare regulations. Contact enquiry data is kept only as long as necessary to respond and maintain a reasonable business record, unless a longer period is required by law.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure. Please share sensitive health information through trusted channels such as verified WhatsApp, phone, or in-person consultation.

8. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Withdraw consent where processing is consent-based.
• Request erasure of data, where legally permitted (note: medical records may need to be retained).
• Lodge a complaint with the relevant data protection authority in India.

To exercise these rights, contact us using the details below.

9. Third-Party Links and Services

Our website may link to third-party services such as Google Maps, WhatsApp, Instagram, and Facebook. These services have their own privacy policies. Embedded content (e.g. maps) may collect data according to the provider's terms. We encourage you to review their policies.

10. Children's Privacy

We treat paediatric patients with parental or guardian consent. We do not knowingly collect personal information from children through the website without appropriate authorisation. If you believe we have collected a child's data improperly, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect changes. Continued use of our website or services after updates constitutes acceptance of the revised policy.

12. Contact Us

For privacy-related questions or requests, contact:

Kothariya Care – The Homeopathic Clinic
Dr. Uvesh Kothariya
Shop No. 7, ALHamd Residency, TP 85 Rd, nr. Lokhandwala Party Plot, Sarkhej, Ahmedabad, Sarkhej-Okaf, Gujarat 380055, India
Phone: +91 73831 23054
Email: kothriyacare@gmail.com

1. Agreement to Terms

These Terms & Conditions ("Terms") govern your access to and use of the website kothariyacare.com and services offered by Kothariya Care – The Homeopathic Clinic, operated by Dr. Uvesh Kothariya ("we", "us", "our"). By accessing the website or booking a consultation, you agree to these Terms. If you do not agree, please do not use our website or services.

2. Services

Kothariya Care provides homeopathic medical consultations and related services, including:

• In-clinic consultations at our Ahmedabad location.
• Online and telephonic consultations for patients in India and abroad.
• Homeopathic medicine preparation and courier dispatch, including international delivery where applicable.
• Educational health information on our website and conditions pages.

All medical services are provided by qualified practitioners in accordance with applicable professional standards.

3. Website Use

You agree to use this website only for lawful purposes. You must not:

• Misuse, disrupt, or attempt unauthorised access to the website or its systems.
• Copy, scrape, or republish content without written permission.
• Submit false, misleading, or harmful information through contact channels.
• Use the website in any way that could harm patients, staff, or the clinic's reputation.

4. Appointments and Consultations

• Appointments may be booked via phone, WhatsApp, email, or the website contact form.
• Consultation fees, if applicable, will be communicated before or at the time of booking.
• Please provide accurate contact and health information to enable proper care.
• We reserve the right to reschedule or decline appointments in exceptional circumstances (e.g. emergencies, incomplete information).
• For online consultations, you are responsible for a stable internet connection and a suitable private environment.

5. Fees, Payments, and Refunds

• Consultation fees and medicine charges are as communicated at the time of service.
• Payment methods accepted will be specified during booking (e.g. UPI, bank transfer, cash at clinic).
• Refunds for consultations are generally not provided once a consultation has been completed. Prepaid appointments cancelled with reasonable notice may be rescheduled at our discretion.
• Medicine orders, once prepared and dispatched, are typically non-refundable unless there is a verified error on our part or damage in transit attributable to our handling.
• International courier costs, customs duties, and import taxes (if any) are the patient's responsibility unless otherwise agreed in writing.

6. Intellectual Property

All content on this website—including text, images, logos, design, and layout—is owned by Kothariya Care or used with permission. You may view and print pages for personal, non-commercial use. Reproduction, distribution, or modification without prior written consent is prohibited.

7. Medical Information Disclaimer

Health information on this website is for general educational purposes only and does not replace professional medical advice, diagnosis, or treatment. Please read our full Medical Disclaimer. Always consult a qualified healthcare provider for personal medical decisions.

8. Limitation of Liability

To the fullest extent permitted by law, Kothariya Care and Dr. Uvesh Kothariya shall not be liable for indirect, incidental, or consequential damages arising from use of the website. Our liability for professional medical services is governed by applicable medical negligence laws and professional regulations in India.

The website is provided "as is" without warranties of uninterrupted or error-free operation.

9. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect and handle personal and health-related information.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.

11. Changes to Terms

We may revise these Terms at any time. Updated Terms will be posted on this page with a revised "Last updated" date. Continued use of the website or services after changes constitutes acceptance.

12. Contact

Kothariya Care – The Homeopathic Clinic
Dr. Uvesh Kothariya
Shop No. 7, ALHamd Residency, TP 85 Rd, nr. Lokhandwala Party Plot, Sarkhej, Ahmedabad, Sarkhej-Okaf, Gujarat 380055, India
Phone: +91 73831 23054
Email: kothriyacare@gmail.com

Individual Results May Vary

Homeopathic treatment is individualised. Outcomes depend on many factors including the nature and duration of the condition, the patient's overall health, adherence to prescribed treatment, and lifestyle. Testimonials, statistics, or case references on this website (such as patient counts or cured cases) reflect general experience and are not guarantees of similar results for every patient.

Emergency Situations

This website and our consultation channels are not intended for medical emergencies. If you or someone else is experiencing a life-threatening condition—such as severe chest pain, difficulty breathing, stroke symptoms, heavy bleeding, loss of consciousness, or suicidal thoughts—call local emergency services immediately (e.g. 108 or 112 in India) or go to the nearest hospital emergency department.

Homeopathy and Conventional Medicine

Homeopathy is a complementary system of medicine recognised in India. It may be used alongside conventional care where appropriate. Do not stop or change prescribed allopathic or other medications without consulting the prescribing doctor. Inform all your healthcare providers about treatments you are receiving.

Online and Telephonic Consultations

Remote consultations have limitations. A physical examination may not be possible online. The practitioner may recommend an in-person visit when necessary. By choosing online consultation, you accept these limitations and agree to provide accurate information to the best of your ability.

Medicine Courier and International Patients

Medicines dispatched via courier are prepared based on consultation and individual prescription. Import regulations, customs requirements, and legality of homeopathic products vary by country. It is the patient's responsibility to confirm that imported medicines are permitted in their jurisdiction. We are not responsible for delays, seizures, or refusals by customs authorities.

Third-Party Content and Links

Links to external websites (social media, maps, references) are provided for convenience. We do not endorse or control third-party content and are not responsible for their accuracy or policies.

Advertising Standards

Health-related claims on this website comply with applicable advertising and medical council guidelines to the best of our knowledge. Content is reviewed periodically but may not reflect the most current medical research. No content should be interpreted as a promise of cure.

Contact for Medical Enquiries

For personalised medical advice, please book a consultation:

Kothariya Care – The Homeopathic Clinic
Dr. Uvesh Kothariya, Consultant Homœopathician
Phone: +91 73831 23054 · WhatsApp: Message us
Email: kothriyacare@gmail.com

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, and understand how visitors use the site. Similar technologies include local storage and session storage in your browser.

2. How We Use Cookies

Kothariya Care uses a minimal approach to cookies. Currently, our website may use:

• Essential / functional storage: Session storage to remember that you have dismissed certain on-site notices (such as informational pop-ups) during your browsing session, so they are not shown repeatedly.
• Third-party cookies: Embedded services such as Google Maps may set their own cookies when you interact with map content. Social media links (WhatsApp, Instagram, Facebook) open on their respective platforms, which have separate cookie policies.

We do not currently use advertising or profiling cookies on this website. If we add analytics (e.g. Google Analytics) or marketing tools in the future, this policy will be updated accordingly.

3. Types of Cookies (Summary)

4. Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View and delete existing cookies.
• Block all or third-party cookies.
• Clear data when you close the browser.

Blocking essential cookies or storage may affect certain website features (e.g. repeated display of informational pop-ups). Refer to your browser's help documentation for instructions.

5. Third-Party Policies

For more information about cookies used by embedded or linked services, please review:

• Google Privacy Policy (Maps and fonts)
• WhatsApp Legal
• Meta (Facebook/Instagram) Privacy Policy

6. Updates

We may update this Cookie Policy when our website technology changes. Please check this page periodically. The "Last updated" date indicates the most recent revision.

7. Contact

Questions about this Cookie Policy? Contact us at kothriyacare@gmail.com or +91 73831 23054.