How Kothariya Care collects, uses, and protects your personal information.
Last updated: 28 June 2026
1. Introduction
Kothariya Care – The Homeopathic Clinic ("Kothariya Care", "we", "us", or "our"), operated by Dr. Uvesh Kothariya, is committed to protecting your privacy. This Privacy Policy explains how we handle personal information when you visit kothariyacare.com, contact us, book a consultation, or use our services including medicine courier for international patients.
By using our website or services, you agree to the practices described in this policy. We comply with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), to the extent they apply to our operations.
2. Information We Collect
We may collect the following types of information:
Contact details: Name, phone number, email address, and city/country when you reach out via our contact form, phone, WhatsApp, email, or social media.
Health-related information: Symptoms, medical history, and other details you voluntarily share during consultation for homeopathic treatment.
Appointment and transaction details: Consultation dates, payment references, and medicine delivery addresses.
Technical data: Browser type, device information, IP address, and pages visited (through standard server logs or analytics, if enabled).
Communications: Messages sent through WhatsApp, email, or other channels related to your care.
Our website contact form redirects enquiries to WhatsApp; we do not store form submissions on our web server.
3. How We Use Your Information
We use personal information to:
Provide homeopathic consultations (in-clinic, online, or telephonic).
Prepare and dispatch homeopathic medicines, including international courier services.
Respond to enquiries and appointment requests.
Maintain medical records as required for continuity of care and legal compliance.
Improve our website and patient experience.
Send appointment reminders or follow-up communications, where you have agreed.
Comply with applicable laws, regulations, and professional obligations.
4. Legal Basis for Processing
We process your data based on:
Your consent when you contact us or share health information.
Performance of healthcare services you request.
Legitimate interests in operating our clinic and website safely.
Legal obligations under Indian medical and data protection laws.
5. Sharing of Information
We do not sell your personal information. We may share data only when necessary:
With courier and logistics partners to deliver medicines.
With payment processors for consultation fees.
With IT or website service providers under confidentiality obligations.
When required by law, court order, or regulatory authority.
To protect the rights, safety, or property of patients, staff, or the clinic.
6. Data Retention
Medical records and consultation details are retained as long as needed for your care and as required under applicable healthcare regulations. Contact enquiry data is kept only as long as necessary to respond and maintain a reasonable business record, unless a longer period is required by law.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure. Please share sensitive health information through trusted channels such as verified WhatsApp, phone, or in-person consultation.
8. Your Rights
Subject to applicable law, you may have the right to:
Access the personal data we hold about you.
Request correction of inaccurate information.
Withdraw consent where processing is consent-based.
Request erasure of data, where legally permitted (note: medical records may need to be retained).
Lodge a complaint with the relevant data protection authority in India.
To exercise these rights, contact us using the details below.
9. Third-Party Links and Services
Our website may link to third-party services such as Google Maps, WhatsApp, Instagram, and Facebook. These services have their own privacy policies. Embedded content (e.g. maps) may collect data according to the provider's terms. We encourage you to review their policies.
10. Children's Privacy
We treat paediatric patients with parental or guardian consent. We do not knowingly collect personal information from children through the website without appropriate authorisation. If you believe we have collected a child's data improperly, please contact us.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect changes. Continued use of our website or services after updates constitutes acceptance of the revised policy.
12. Contact Us
For privacy-related questions or requests, contact:
Kothariya Care – The Homeopathic Clinic
Dr. Uvesh Kothariya
Shop No. 7, ALHamd Residency, TP 85 Rd, nr. Lokhandwala Party Plot, Sarkhej, Ahmedabad, Gujarat 380055, India
Phone: +91 73831 23054
Email: [email protected]